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FAQ

Why Should I buy from GPA?

Because we offer the highest quality substrates, paired with personalized service and support that helps you to run your business profitably and efficiently. As the original label experts, GPA has built our reputation on providing the knowledge and products that help you confidently create successful applications.

Not only do we offer North America's largest in-stock selection of premium substrates for offset, digital, wide format and laser/desktop printing, but we can also provide you with custom business support that complements the unique needs of your business. Our added value includes education on profitable markets and opportunities, technical tools and training, time and money saving inventory management programs, custom services, and a team of professionals who have the experience and drive to help you succeed.

Our warehouses are located throughout the United States and Canada to allow for localized delivery. GPA is committed to being there to guide you to success, from purchase to print.

Where are you located?

Please click here for information on our locations and distribution network.
 

What forms of payment do you accept?

You may apply for an open account, or pay by several other methods. These additional methods include: check in advance, C.O.D., or credit card: Visa, MasterCard, American Express and Discover. Check in advance, C.O.D. or credit card payments are not eligible for discount terms.

How can I place an order?

Our Customer Support team is available from Monday through Friday from 6:00 a.m. to 7:30 p.m. CST to assist you with placing an order, or with any questions.

Telephone Orders: Order toll free by telephone: 800-395-9000

Fax Orders (24 hours a day): Order toll free by fax: 800-395-3581, or if you are located in Mountain or Pacific time zones, fax toll free to: 888-395-3581.

E-mail Orders: Our e-mail address is: customerservice@askgpa.com. Remember to include your company name, whom to contact, and a telephone number should we have any questions.

Online Orders – www.ShopGPA.com: Experience fast and efficient purchasing power. View your account history and track orders. See GPA’s latest product offering, information and guidelines. Plus, check out GPA marketing tools, tips and solutions. Get all this at your fingertips 24/7 at www.ShopGPA.com. First time users can contact GPA to set up your account and get started.

How can I request product samples?

GPA has the most extensive sample program in the industry. We offer samples of nearly every product that we offer. If you are interested in a particular product and need a sample, call GPA Customer Support at 800-395-9000.

I don’t see the substrate I need in GPA’s published offering. Do you sell custom products?

Yes, we have an extensive network of manufacturing resources and access to thousands of custom products and constructions to help create a product that meets the exact specifications your job requires. We also have the ability to customize substrates in-house: we can cut substrates to size, add face splits to pressure sensitive papers and films, and optimize substrates for HP Indigo presses…all in-house. Click here to find out more about the custom products and services we offer.(link to Services > Custom Services)

Where can I find product templates, product information sheets, guide sheets, and other resources?

We offer a variety of information, including documents and other resources for the products we offer; visit www.ShopGPA.com or contact GPA Customer Support at 800-395-9000 to receive the product information you’re looking for.

I have technical questions. Can GPA help?

GPA has a team of experienced specialists that can guide you through almost any challenge or question you encounter. Whether you need information on adhesive properties and surface compatibility, guidance running an unusual substrate, or if you would like to learn how to increase your efficiency, we can help. We also offer a range of technical and training tools that were created to help you streamline your operations. (link this question to Services > Technical Support)

Our people are eager to help you find the right solution; call 800-295-9000 and we will provide you with the information or connect you with the GPA expert who can assist you.

Do you offer environmentally friendly products?

Yes, GPA offers a variety of products that offer environmental advantages. We offer FSC certified papers, recycled papers and synthetics, and substrates made with alternative materials including bamboo, cotton, and even stone. Contact us to find the right substrate that has the eco-conscious properties that best fit your environmental goals.

Does your company service my area?

GPA has numerous warehouses strategically placed throughout the United States and Canada. This allows quick, localized service to all of North America. If you require shipping outside the U.S., please contact GPA Customer Support at 800-395-9000.

How are products priced and sold?

To better accommodate your on-demand jobs, GPA will break carton quantities and sell individual packages or reams. All products are sold in full packages, or full skids and priced per sheet. Visit www.ShopGPA.com for more information.

How can I get more information about product and application training for my company?

If you are interested in learning how to create profitable opportunities with our substrates and the markets they are used in, contact your GPA Sales Professional, or call GPA Customer Support at 800-395-9000 to learn more.(link this question to Services > Application Training page)

Who do I contact if I am interested in GPA’s marketing support?

Contact your GPA Sales Professional, or GPA Customer Support at 800-395-9000 to find out more about GPA’s unique marketing tools and support.
You can also read about our Marketing Solutions.

Can GPA create an on-site inventory management program for me?

GPA has worked closely with many of our customers to establish an on-site inventory program tailored for their needs. To see if you are eligible, contact your GPA Sales Professional, or GPA Customer Support at 800-395-9000 for more information. Also read about our Inventory Management Program here.